# Chatwoot v4.17.0

- Product: Chatwoot (https://whatsnew.fyi/product/chatwoot)
- Vendor: Chatwoot
- Date: 2026-08-20
- Version: v4.17.0
- Original notes: https://github.com/chatwoot/chatwoot/releases/tag/v4.17.0
- Permalink: https://whatsnew.fyi/product/chatwoot/releases/v4.17.0

What's New is an index, not a publisher: every entry below links to the vendor's own release notes, which are the authoritative source. Entries are labelled where they are hand-curated sample data, pre-releases, or drawn from a secondary source such as a developer blog.

Reuse: the summaries, labels and curation here are © What's New. Quote freely with attribution and a link back; wholesale republication of the corpus is not permitted — terms: https://whatsnew.fyi/terms. The vendors' own release notes remain their publishers'.

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- **added** — Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API
- **added** — Track WhatsApp campaign delivery and recipient outcomes [Enterprise]
- **added** — Control Captain audiences, schedules, inactivity handling, outcomes, and knowledge usage [Enterprise]
- **added** — Import contacts, tickets, replies, and private notes from Freshdesk
- **added** — View Click-to-WhatsApp referrals and Flow responses in conversations
- **added** — Transcribe Twilio call recordings with Captain [Enterprise]
- **added** — Run macros from the reply editor and command bar
- **added** — Search and preview canned responses, mentions, variables, and emojis
- **added** — Add analytics integrations and video embeds to Help Center
- **added** — Filter, search, and sort audit logs [Enterprise]
- **added** — New Language: Slovenian
- **changed** — Upgraded to Rails 7.2.3.1
- **security** — Security hardening for uploads, account scoping, feature access, and CSV exports

##### Changelog

- Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API.
- Track WhatsApp campaign delivery and recipient outcomes. [Enterprise]
- Control Captain audiences, schedules, inactivity handling, outcomes, and knowledge usage. [Enterprise]
- Upgraded to Rails 7.2.3.1.
- Import contacts, tickets, replies, and private notes from Freshdesk.
- View Click-to-WhatsApp referrals and Flow responses in conversations.
- Transcribe Twilio call recordings with Captain. [Enterprise]
- Run macros from the reply editor and command bar.
- Search and preview canned responses, mentions, variables, and emojis.
- Add analytics integrations and video embeds to Help Center.
- Filter, search, and sort audit logs. [Enterprise]
- Security hardening for uploads, account scoping, feature access, and CSV exports.
- New Language: Slovenian
- Numerous bug fixes, UI fixes, and performance enhancements.

Thanks to @A831ARD0, @AfiqAqil, @bfontaine, @enzogtrujillo, @Kezia-Cane, @khushhhhh, @limehawk, @marcoazcabral, @maticboncina, @mvanhorn, @Nameless-Monster-Nerd, @propiter, @rekurt, @RianPolonini, @suparikoli, @vaibzde, @vjymisal0 for the contributions