Chatwoot

ChangeLog

• Captain FAQ suggestion review API and interface.
• WhatsApp health monitoring, BSUID messaging, and clearer outbound call errors.
• Intercom import retry and reliability improvements.
• Super Admin account suspension metadata.
• Conversation label search in the right-click menu.
• Email template, agent invitation limit, and connected agent bot owner fixes.
• Security hardening for conversation participants, account limits, and email limits.
• Calls page, tooltip, and onboarding test improvements.
• Numerous bug fixes and enhancements.

Thanks to @ajith-k-v, @hahuma, @NickThePigeon, @marcoazcabral for the contributions.

Note: Please upgrade to this version for the latest security fixes and hardening improvements. **

ChangeLog

• Voice call dashboard and WhatsApp calling fixes.
• Captain generation path, overview, and multimodal session fixes.
• WhatsApp coexistence, BSUID, phone lookup, and reply-window fixes.
• Security/API fixes for rate limits, agent quotas, hook deletion, and token access.
• Message rendering, widget transcript, and sender preview fixes.
• Dashboard stability fixes for channel lists, calls, and assignment dropdowns.
• Performance fix for report reopen-rate calculations.

This release fixes issues in the new spam-protection gating for Public API and webhooks along with agent assignment dropdown. If you are on v4.16.0 and notice problems, please upgrade to this version.

ChangeLog

• Help Center improvements including staged edits for published articles, admin search, article reordering, and popular content by locale
• Captain assistant overview and drill-down analytics (Enterprise)
• Conversation and message drilldowns for reports
• Support WhatsApp Calls for non-embedded signup inboxes
• Intercom import workflow for contacts and conversations
• Assignment policies can now exclude stale conversations from automatic assignment
• Security and reliability improvements across widget identity verification, agent bot access tokens, dashboard apps, inbox limits, IMAP, and dependencies
• New Language: Uzbek
• Numerous bug fixes and enhancements

Thanks to @abh and @gausi-sudo for the contributions.

Note: The video call integration has moved from Dyte to Cloudflare RealtimeKit. If you use this integration, delete the existing Dyte integration and configure it again with your Cloudflare Account ID, RealtimeKit App ID, and an API token with Realtime Admin permissions.

ChangeLog

• Reverted a the unread counts for mentions, participating and folders due to performance related issues.

ChangeLog

• Conversation unread counts, sidebar badges, ordering, and filter support.
• New Help Center layout, per-locale settings, category icons, and editor improvements.
• WhatsApp/Twilio calling updates, voice messages, mute controls, and inbox call settings.
• Contact and company updates, including media view, contact filters, and company selector.
• Search results page, table resizing, inline images, and improved message rendering.
• Onboarding improvements for Help Center generation, OAuth redirects, and email provider detection.
• Security/API fixes for sessions, SafeFetch, webhooks, OAuth, secrets, and dependencies.
• Reliability fixes for IMAP/SMTP, assignment, widgets, Facebook, Instagram, WhatsApp, and email sync.

Thanks to @FranciscoJBrito, @afanjul, @tonyvince, @hahuma, @shivamkb17, @ThanhKhoaIT, @mango766, @vini-fitzner, @Botshxlo, @Rorrick, @sdmhbilal, @sugarrayledesma0416, @Sneaky-Goat-Dev, @ramalau0, @Ben7491, @jaroenchai-t, @gabrieljablonski, @chinatsu1124, @JoseGrdar, @Will-thom, @tomsideguide for the contributions.

ChangeLog

• Help Center search and per-locale portal branding.
• WhatsApp voice messages and improved Twilio call controls.
• Processing status for one-off SMS and WhatsApp campaigns.
• Contact filter for conversations and inline images in messages.
• Resizable table columns and article editor improvements.
• Companies enabled for Business cloud plans.
• Onboarding OAuth return flows and Help Center generation status.
• Inbox API docs, attachment docs, and richer webhook payloads.
• Reliability fixes across email, Facebook, Instagram, WhatsApp, widgets, and webhooks.
• Security and platform updates for Puma, OAuth dependencies, SafeFetch, and Vite.

Note: To ensure uninterrupted Facebook Messenger functionality, all instances without the "human tag" feature enabled must upgrade to this latest version.

Thanks to @afanjul, @tonyvince, @hahuma, @shivamkb17, @vini-fitzner, @ramalau0, @Ben7491, @jaroenchai-t, @JoseGrdar, @gabrieljablonski, @tomsideguide for the contributions.

ChangeLog

• New documentation-style Help Center layout and layout switcher.
• Conversation unread counts, sidebar ordering, and badge updates.
• WhatsApp/Twilio Cloud Calling and voice-call UX fixes.
• Introduced support for BSUID in Whatsapp message payloads.
• Onboarding improvements for Help Center generation and email detection.
• Bulk label removal and bulk article category changes.
• XML/PFX attachment support, TikTok plan enablement, and new inbox webhook events.
• Reliability fixes for IMAP, auto-assignment, WhatsApp, CSAT, editor shortcuts, meta-polling and widgets.
• Security/API polish for SafeFetch, dependencies, OpenAPI docs and allowlist for private inbox webhooks.

Thanks to @ThanhKhoaIT, @mango766, @vini-fitzner, @sdmhbilal, @chinatsu1124, @Will-thom for the contributions.

ChangeLog

• Companies: creation, details, notes, history, labels, and activity tracking.
• Help Center: bulk actions, AI translation, URL embeds, and category-based article creation.
• Captain/AI: document sync, FAQ improvements, handoff classification, and config refresh fixes.
• Inbox UX: expanded chat list, bulk actions, attachments, quoted replies, and conversation IDs.
• Integrations: Linear issue linking, template previews, WhatsApp campaign variables, and IMAP auth options.
• Voice: ground work for WhatsApp/Twilio calling, inbound calls, recordings, and call join support.
• Security: webhook validation, SSRF hardening, safer uploads, SAML fixes, and admin auth checks.
• Reliability: fixes across reports, notifications, email, CSAT, CSV, portals, widgets, TikTok, and Slack.

Thanks to @55728, @ajith-k-v, @alwahib, @bfontaine, @Chesars, @gbarany, @joaocps, @ko-vasilev, @linbaublys, @Lomuzord, @Mrsandeep27, @nooty, @ramalau0, @RenatoAscencio, @salmonumbrella, @SapotaDA, @tony2tones for the contributions.

ChangeLog

• Better Help Center editing with tables, slash commands, and GuideJar embeds
• Participating tab for conversations
• Smarter automations and macros for assignment and private notes
• Assignment v2 enabled by default for new accounts
• Captain Custom Tools, bulk document deletion, and AI workflow improvements
• Signed webhooks for API Channel and Agent Bot webhooks
• Reliability fixes across WhatsApp, LINE, Email, Widget, and webhooks
• Numerous bug fixes and enhancements

Thanks to @hahuma, @zip-fa, @hrm1810884, @nestordavalos, @mazenkhalil, @alokdangre, @dollyzn, @YJack0000, @gabrieljablonski, @salmonumbrella, @Gatesby2026 for the contributions.

Note: If you use API Channel or Agent Bot webhooks, Chatwoot now generates dedicated signing secrets and sends signed webhook headers. Update your webhook verification flow to use the new signing secrets.

Changelog

• Fixed an issue where AI Assist returned a 404 error in the Community Edition.
• Fixed a regression introduced in v4.8.0 where webhook payloads for message_created and message_updated were sending channel-rendered HTML instead of the original raw message content.

🔍 Details

Previously, webhook serialization reused the same rendering pipeline used for channel delivery. This caused:

• Markdown to be converted into channel-specific formats (HTML for WebWidget, WhatsApp-formatted text for WhatsApp)
• Messages to be wrapped unnecessarily:
  • bold → <p><strong>bold</strong></p>
  • Plain text → wrapped in <p> tags

⚠️ Impact

This behavior could break downstream parsing logic, NLP pipelines, and external integrations expecting raw, unformatted text.

✅ Recommendation

If you are running v4.8.0 or later and rely on agent bots or webhook integrations, we recommend upgrading to v4.12.1.