v4.14.1
Added 7
- Documentation-style Help Center layout and layout switcher
- Support for BSUID in WhatsApp message payloads
- Bulk label removal functionality
- Bulk article category changes
- XML/PFX attachment support
- TikTok plan enablement
- New inbox webhook events
Changed 3
- Conversation unread counts, sidebar ordering, and badge updates
- WhatsApp/Twilio Cloud Calling and voice-call UX
- Onboarding improvements for Help Center generation and email detection
Fixed 7
- Reliability fixes for IMAP
- Auto-assignment reliability fixes
- WhatsApp reliability fixes
- CSAT reliability fixes
- Editor shortcuts reliability fixes
- Meta-polling reliability fixes
- Widgets reliability fixes
Security 3
- SafeFetch security and API polish
- Dependency security updates
- Allowlist for private inbox webhooks
ChangeLog
- New documentation-style Help Center layout and layout switcher.
- Conversation unread counts, sidebar ordering, and badge updates.
- WhatsApp/Twilio Cloud Calling and voice-call UX fixes.
- Introduced support for BSUID in Whatsapp message payloads.
- Onboarding improvements for Help Center generation and email detection.
- Bulk label removal and bulk article category changes.
- XML/PFX attachment support, TikTok plan enablement, and new inbox webhook events.
- Reliability fixes for IMAP, auto-assignment, WhatsApp, CSAT, editor shortcuts, meta-polling and widgets.
- Security/API polish for SafeFetch, dependencies, OpenAPI docs and allowlist for private inbox webhooks.
Thanks to @ThanhKhoaIT, @mango766, @vini-fitzner, @sdmhbilal, @chinatsu1124, @Will-thom for the contributions.